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租赁常见问题
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1. When and how can I book and pay for extras?
All accessories and supplementary services (child seat, GPS navigator, snow chains, etc.) must be requested during booking. Payment is made at the time of vehicle collection.
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2. How long will it take for the deposit to be released?
The security deposit is released at the time of settlement by the company. To speed up the process, it is advisable to contact your bank directly.
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3. Can I pay in cash?
Yes, cash is also accepted, in addition to credit cards and debit cards (Visa Classic/Gold, AMEX, Mastercard).
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4. What types of credit cards are accepted?
We accept the following credit cards: Visa Classic/Gold, American Express (AMEX), and Mastercard. For certain luxury vehicle categories, two credit cards may be required.
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5. What is the fuel policy?
All vehicles are delivered with a full tank and must be returned with the same fuel level. Otherwise, the missing fuel will be charged to the customer along with the refuelling service fee.
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6. What are the rental requirements?
To rent a vehicle you need: minimum driver age of 21 (25 for certain vehicle categories), maximum age 80, a valid driving licence held for at least 12 months, a valid identity document, and a credit card in the driver's name. For customers with a non-EU licence, an international driving permit is recommended.
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7. Is a security deposit held on the credit card?
Yes, a security deposit is held on the credit card at the time of collection. The amount depends on the vehicle group, the rental amount, and the chosen insurance coverage.
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8. What is included in the rental price?
The options included in the rental price may vary depending on the chosen rate. In general, the standard rate includes: unlimited mileage, Medium Protection Package (damage excess reduction), vehicle circulation tax, and 22% VAT. For full details, please refer to our Standard Price List.
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