Frequently Asked Questions

To rent a vehicle you need: minimum driver age of 21 (25 for certain vehicle categories), maximum age 80, a valid driving licence held for at least 12 months, a valid identity document, and a credit card in the driver's name. For customers with a non-EU licence, an international driving permit is recommended.

For airport pickups, it is recommended to provide the flight number to ensure timely vehicle delivery. If the flight number is not available at the time of booking, it must be communicated at least 72 hours before pickup.

All accessories and supplementary services (child seat, GPS navigator, snow chains, etc.) must be requested during booking. Payment is made at the time of vehicle collection.

The brand, colour, and fuel type of vehicles are not guaranteed. Preferences can be noted at the time of booking, but remain indicative and subject to availability.

All vehicles are delivered with a full tank and must be returned with the same fuel level. Otherwise, the missing fuel will be charged to the customer along with the refuelling service fee.

We accept the following credit cards: Visa Classic/Gold, American Express (AMEX), and Mastercard. For certain luxury vehicle categories, two credit cards may be required.

Yes, the rental can also be paid in cash at the desk, as well as by credit card (Visa, Mastercard, American Express). The security deposit, however, always requires a physical credit card in the main driver's name: cash, debit cards, prepaid cards and virtual cards are not accepted for the deposit.

As a rule, the card for the security deposit must be a physical credit card in the main driver's name. In special cases the cardholder can sign an authorisation, to be agreed with our offices before pick-up: please contact us in advance. Even with an authorisation, debit, prepaid and virtual cards are not accepted.

All payments are converted at the current local exchange rate. Ciao Rent Car is not responsible for the currency conversion applied by the customer's bank.

No. The security deposit requires a physical credit card (Visa, Mastercard or American Express) in the main driver's name. We don't accept virtual or digital-only credit cards (Revolut, Wise, bunq, N26 etc.), nor debit or prepaid cards.

Yes, a security deposit is held on the credit card at the time of collection. The amount depends on the vehicle group, the rental amount, and the chosen insurance coverage.

The security deposit is released at the time of settlement by the company. To speed up the process, it is advisable to contact your bank directly.

Yes, it is possible to reduce or eliminate the deposit by purchasing supplementary insurance that reduces or eliminates the excess (Medium Protection or Full Protection).